Terms & Conditions

10.                 SUBMITTING AN ORDER
(a) By submitting an order for purchase of a Subscription using the Website's functionality (Order) you represent and warrant that you have the legal capacity and are of sufficient age to enter into a binding contract with us (or someone of sufficient age and capacity is contracting on your behalf).

(b) Submitting an Order constitutes your intention and offer to enter into these terms, where we will provide you with the Subscription you have ordered in exchange for your payment of the total amount listed upon checkout.

(c) These Membership terms are not agreed between you and us until we have approved your payment and you receive an email from us confirming that your order has been accepted.

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11.                 YOUR ACCOUNT, YOUR CONTENT, OUR CONTENT AND LICENCE TO CONTENT
(a) To place an Order and purchase a Subscription, you will be required to sign up for a personal account (Account). When you sign up for an Account, you must provide true, accurate and complete information as requested and keep this information up to date after registration.

(b) You agree that you’re solely responsible for:
(i) maintaining the confidentiality and security of your Account information and your password. Do not share your Account information (including login details and passwords) with anyone else; and
(ii) any activities and those of any third party that occur through your Account, whether those activities have been authorised by you or not.

(c) You also agree to let us know if you detect any unusual activity on your Account as soon as you become aware of it.

(d) We won’t be responsible to you for, and expressly disclaim any liability for, any cost, loss, damages or expenses arising out of a failure by you to maintain the security of your Account information or your password.

(e) As part of registering an Account, we require you to provide ID verification and/or a credibility score checked or created by third-party providers. By signing up, you agree to the terms of these third-party providers, which can be found here: https://illion.co.nz/terms-of-use/.

 

12.                 USE OF CREDIT SCORES AND GRIs
(a) If you choose to use your credit score or Global Rating Index (GRI) to join our community, you will be required to upload an image of your score or provide your GRI.

(b) House Hounds will not retain any data relating to credit scores or GRIs. The information provided will be used solely to ensure that you meet the minimum criteria to join the community and to categorize you into a "Pack". Once this process is completed, the data will be discarded.

(c) The Pack categorization will be visible on your profile to other members. However, your exact credit score or GRI will not be displayed or shared with anyone.

(d) By uploading your credit score or GRI, you agree to allow House Hounds to use this information strictly for the purposes stated above, in compliance with applicable privacy laws and regulations. House Hounds will take all necessary steps to ensure the confidentiality and security of your data during this process.

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13.                 YOUR CONTENT

13.1 TYPES OF CONTENT
As part of using the Website, you may upload images, content, information and materials you share with us or the public, including by using the features of the Website, sharing content via the Website on social media or by contacting us, or when you register an Account, including your username (Posted Materials).

13.2 POSTED MATERIALS
By providing or posting any Posted Materials, you represent and warrant that:
(a) you are authorised to provide the Posted Materials;

(b) the Posted Materials are free from any harmful, discriminatory, defamatory or maliciously false implications and do not contain any offensive or explicit material;

(c) the Posted Materials are not “passing off” of any product or service and does not constitute unfair competition;

(d) the Posted Materials do not infringe any and all present and future intellectual and industrial property rights throughout the world (whether registered or unregistered), including copyright, trade marks, designs, patents, moral rights, semiconductor and circuit layout rights, trade, business, company and domain names, and other proprietary rights, trade secrets, know-how, technical data, confidential information and the right to have information kept confidential, or any rights to registration of such rights (including renewal), whether created before or after the date of this agreement (Intellectual Property Rights);

(e) the Posted Materials are accurate and true at the time they are provided;

(f) any Posted Materials which are in the form of a review or feedback is honest, accurate and presents a fair view of the relevant person and/or your experience;

(g) the Posted Materials do not contain any viruses or other harmful code, or otherwise compromise the security or integrity of any network or system; and

(h) the Posted Materials do not breach or infringe any applicable laws, regulations or orders.

13.3 POSTED MATERIALS – IP LICENCE
By uploading any Posted Materials, you grant to us (and our agents or service providers) a perpetual, irrevocable, transferable, worldwide and royalty-free licence (including the right to sublicense) to use, copy, modify, reproduce and adapt any Intellectual Property Rights in that Posted Material in order for us to use, exploit or otherwise enjoy the benefit of such Posted Material.

13.4 REMOVAL OF POSTED MATERIALS
We don’t have any obligations to screen Posted Materials in advance of them being posted and your compliance with these terms is your responsibility. However, we may, if we choose, review and remove any Posted Materials at any time without giving any explanation or justification for removing the material and/or information.

13.5 FORUM AND CHAT FEATURES
(a) Subscribers may have access to forums and chat features designed to facilitate interaction and connection with other members who share similar property goals. These features are provided to support the exchange of information, ideas, and experiences related to property investment and purchasing.

(b) To ensure a respectful and productive environment, you must agree to adhere to the following community guidelines:
(i) you must engage in respectful and courteous communication. Any form of harassment, abuse, or discriminatory language will not be tolerated;
(ii) spam, and promotional content are prohibited;
(iii) personal information of other members should not be shared without their explicit consent;
(iv) content that is defamatory, obscene, offensive, or illegal is strictly prohibited, including, but not limited to, hate speech, graphic content, and any material that infringes on intellectual property rights;
(v) we reserve the right to moderate all content posted within the forums and chat features, including editing, removing, or restricting access to content that violates these guidelines; and
(vi) members who repeatedly violate these guidelines may face temporary or permanent suspension of their access to the forums and chat features.

(c) Members are encouraged to report any content or behaviour that they believe violates these community guidelines.

(d) While we strive to maintain a safe and respectful community, we are not responsible for the content posted by members in the forums and chat features. The views and opinions expressed by members do not necessarily reflect those of House Hounds. We do not endorse or guarantee the accuracy of any member-generated content.

(e) By using the forums and chat features, you agree to comply with these community guidelines and acknowledge that any violation may result in the moderation or removal of your content and potential suspension of your access to these features.

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14.                 OUR CONTENT

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14.1 TYPES OF CONTENT
(a) We will endeavour to ensure that the Content provided will be substantially the same as the Content described on our Website.

(b) These terms apply to any additional Content provided by us in the future.

14.2 LICENCE
(a) You are granted a licence to use the Content purchased by you for your own purposes. Each Account must only be used by one person, and you must not give access to your Account to any other person.

(b) Your licence will continue for the period that you maintain a valid Subscription.

(c) We will only revoke your licence if we suspect that you are misusing the licence or breaching this agreement, for example by distributing the Content to other people, giving access to your Account to other people, or violating our community standards.
 

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14.                 PAYMENT

14.1 PAYMENT GENERALLY
(a) (Payment obligations) Unless otherwise agreed in writing, you must pay for your Subscription before you can finalise the creation of your Account.

(b) (Card surcharges) We reserve the right to charge credit card surcharges in the event that payments are made using a credit, debit or charge card.

(c) (Online payment partner) We may use third-party payment providers (Payment Providers) to collect payments for your Subscription. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.

(d) (Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was purchased, we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price, or cancelling your Order. If you choose to cancel your Order and payment has already been debited, the full amount will be credited back to your original method of payment.

14.2 PAYMENT FOR YOUR SUBSCRIPTION
(a) You must pay fees to us in the amounts and at the times specified at the time of check-out (Subscription Fees).

(b) All Subscription Fees must be paid in advance.

(c) We reserve the right, from time to time, to change the Subscription Fees. We will notify you in advance if we do this.

(d) If we change our Subscription Fees, the new fees will not apply to current active Subscriptions. The new pricing will apply to new applicants and to those renewing their Subscription after their current one has lapsed and the new prices have come into effect.

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15.                 CANCELLATIONS & REFUNDS
15.1 CANCELLATION OF YOUR SUBSCRIPTION
You may cancel your Subscription at any time prior to the end of the then-current Subscription term by using the functionality provided on the Website or by contacting us directly. If you no longer wish to use the service, you can simply stop using it, or request your account to be disabled, which will prevent you from logging in. Your Subscription will end at the conclusion of the then-current Subscription term.

15.2 REFUNDS
(a) We generally don’t offer refunds for Subscriptions and any refunds we issue will be solely at our discretion. Please let us know if you have any issues with your Subscription that you think should entitle you to a refund and we’ll consider your situation.

(b) We will provide a full refund of the price paid for your Subscription if we determine that:
(i) your Account was not accessible by you solely due to a failure by us; or
(ii) the Subscription provided to you was not substantially the same as the Subscription you ordered as described on our Website.

(c) Nothing in this clause 7 is intended to limit or otherwise affect the operation of any of your rights which cannot be excluded under applicable law, including the Competition and Consumer Act 2010 (Cth) and any other law in the relevant jurisdiction.

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16.                 INTELLECTUAL PROPERTY
(a) House Hounds retains all intellectual property rights in the design of the Content. You must not attempt to copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher, decompile, download or otherwise commercialise the Content.

(b) In this clause, "intellectual property rights" means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in New Zealand and throughout the world.

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17.                 PUBLISHING PHOTOS ONLINE / ON SOCIAL MEDIA
(a) You may publish photos of the supplementary public site online or on social media (or both) and we ask that you please provide accreditation to House Hounds by reference or hashtag. We reserve the right to require you to remove any posts that feature the Content or remove any accreditation to us.

(b) You are not permitted to publish or share any photos, screenshots, or content from the member portal online or on social media. This includes any content accessible only after a fee is paid. Any such posts will be subject to immediate removal and may result in suspension or termination of your membership.

(c) If you provide photos to us of anything you produce as a result of the supplementary public site content, we may publish those photos online, including on our Website or social media accounts, without any rights of accreditation to you. We may accredit you if appropriate information is provided.

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18.                 THIRD PARTIES

18.1 THIRD PARTY TERMS AND CONDITIONS
(a) By purchasing a Subscription, using the Content, or any other third party service, you acknowledge and agree that third party terms & conditions (Third Party Terms) may apply.

(b) You agree to any Third Party Terms applicable to any third party goods and services, and we will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.

18.2 THIRD PARTY CONTENT
The Content may contain text, images, data and other content provided by a third party (Third Party Content). We're not responsible for any of this Third Party Content and we make no representation or warranty about the quality, suitability, accuracy, reliability, currency or completeness of any Third Party Content.

18.3 THIRD PARTY LINKS
The Content may also contain links to websites operated by third parties (Third Party Links). Third Party Links are provided for convenience and may not remain current or be maintained. We do not endorse and are not responsible for Third Party Links and have no control over or rights in linked websites.

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19.                 INTRODUCTORY MEMBERSHIP OFFER

(a) House Hounds' introductory membership offer is available to purchase until the end of 2024. You may register your interest in becoming a House Hounds member by entering your email address on the Register page.

 

(b) The introductory membership offer includes:

(i) a 6-month subscription for $49 (regular price to be $89)

(ii) the opportunity to extend your membership by an additional three months for free, on full and successful completion of a quiestionnaire

(iii) a 10% discount code to use during the introductory period​

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(c) By registering your interest, you will receive an email shortly before the membership portal opens containing a 10% discount code.

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(d) Approximately two weeks before your 6-month membership ends, we will email you a link to complete a questionnaire about your experience with House Hounds. This is optional. If you choose to complete the questionnaire before your membership end date, we will extend your membership by a further 3 months at no additional charge.